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Arrivals Hall George Best Belfast City Airport, Belfast BT3 9JH, UK – 028 9045 1111
The car was fine, and the pickup was easy with friendly staff, so I would recommend them from this point of view. However, our issue is that the car absolutely stank of stale smoke, so much so that our hands, hair and clothes all stank of it when we exited the vehicle. It was revolting. SO strong and the company clearly knew about the smell as they had tried to mask it with air fresheners/cleaning products, but it hadn't worked!When hiring a car you shouldn't be subjected to this. Also, it says their opening hours are 5.30am, but when we dropped the car back this morning at 6.15am, there was no-one to talk to to report the problem, so we just had to do the quick key drop.
A small problem caused not by the Car Hire Company but yet again by a business travel booking company, was resolved with a superb can do and friendly counter service. Swiftly sorting out a car adequate for our needs. The despatch and collection staff were equally friendly and helpful. And the staff were just as courteous and friendly on return. Small things make a big difference. Budget can be proud of their staff here.
30 Ravenhill Rd, Belfast BT6 8EA, UK – 028 9073 1300
We were visiting from Canada , Robert at the Ravenhill location's customer service is the best!! Thanks to him we would rent from Hertz again, can't thank Robert enough for all of his help with our rental. Robert truly cares about his customers. We had picked up the car from the City Centre airport and the experience was not good.
I want to leave a positive feedback about the Hertz team. On weekends, I was puzzled by the fact that somewhere got punch on the wheel, and I'll have to repair it. On Monday 20/11/17 I applied to the service, it was my second visit. I went into the office, said about the reason for the visit,Manager kindly offered me to wait half an hour in the office. After 30 mins, the wheel was honored and the question of how much it would cost, they said that the punch was repaired free charge. At the same time, my car red Tyota , was remembered since last visit. At the office, I saw a newspaper with an article on the wall ,, Safe on the road , with fixed wheels,, Thank you to all team, Excellent and fast work. I will definitely be back. Regards, Svetlana
Arrivals Hall Belfast City Airport, Belfast BT3 9JH, UK – 028 9046 3850
Alamo is part of enterprise and the chap that helped us couldn’t have done anymore to help. I personally would recommend them Don’t know the chaps name but his initials are JD 👍🏻👊🏼